Peace of mind comes from predictability. Uncertainty can cause anxiety. We live in a hazy time. It is a period of change. Information Age is behind us. We are now living in the Anxious Age. Even though we are one of the best-educated well-informed, and well-informed in history, Our world is deteriorating. This is an Age in which nothing can be assumed to be a certainty, and the past isn’t a reliable indicator of the present. The uncertainty surrounding interest rates and unemployment rates, exchange rates, and the price of oil and uncertainty about foreign policy leaves us in doubt about the future of our country. My opinion is that the most pressing issues for executives in the field are
1. Engagement of Employees.
The people you know are facing more significant stress than their predecessors. The increased stress levels are leading to a rise in depression as well as the use of antidepressant drugs, illicit substances, and alcohol. Our client, Info Technology, is a specialist in helping giant corporations recognize rising trends in depression and other disorders prior to they impact productivity negatively. My coworker, Tim Glover of Jump Point, claims that when people feel overwhelmed by anxiety, their brains are shut down, and depression is one of the ways this process manifests. Without motivated employees that inspire your clients and every other person who comes into contact with your company, your business will suffer. If you don’t have engaged employees who are enthusiastically resolving the complex problems that your company is facing, your business will suffer. If you don’t have the enthusiasm that motivated employees bring to their jobs and their work, the spark of creative thinking will be lost from your company. Just as employees are trying to manage their personal and professional priorities, employers should now pay more attention to their employees’ personal struggles and not just their professional lives.
WBM Office Systems has a great work environment. While working with their whole sales staff, I could not help but be amazed by how everyone in the team truly enjoys working with each other and how they’re all supportive of each other. They’re all quite distinct, but they’ve developed a culture that is highly productive and friendly. Their loyalty extends beyond the confines of the office. They’ve made personal connections. Everyone is fully active because they know that the rest of the team is dependent on their contributions. Engaging your employees and being committed to the primary goal of your company is an ongoing issue.
2. Customer Loyalty.
Being noticed is difficult enough. But once you’ve gained it, keeping it getting it is now more difficult. As the world of your client alters, their priorities shift. When their environment changes, they experience more anxiety. Don’t be shocked if doing business with you isn’t one of their top 10 priority lists. Don’t be shocked if, in their efforts to protect their profit margins, they are attracted by the idea of purchasing your services from another company more affordable. Don’t be surprised by the fact that, after interacting with your employees who are not engaged and are left feeling demotivated and empty.
Customer loyalty has to be earned. This means that your commitment to your clients must precede the belief of your clients. Chris Auty, General Manager of Unitron UK, has recently launched an all-encompassing plan to assist customers with marketing their products, acquire items and services at more discounts, and also receive cutting-edge business training. Chris believes that his success is based on how successful he is able to provide his customers with and their customers, the more satisfied they’ll be. The strategy is paying dividends.
Being relevant to clients who are already there and attracting the attention of potential ones is one of the biggest challenges that your company is likely to face in this age of stress.
3. Effective Leadership.
In the simpler life in the Industrial Age, leadership was focused on control and command. Work was split into discrete units, and we used legs and arms to complete the task. Since the globe has increased in complexity, we realized that we required employees’ heads too. We began to put the small units back together and asked our employees to consider their work and make the appropriate decisions. Furthermore, as the speed of change increases and we require employees who take their work seriously, which is why we’re asking them to put their hearts into work, too. We need arms, legs, and ahead, as well as the heart. Humans as a whole to be present. Humans are complex, aren’t we? Managing difficult people in a fast-changing, complex world requires a style of leadership that is different from those who follow the control and command approach that was prevalent earlier in the Industrial Age. Command and control do not consider the personal life of employees. It was about completing the task in the most efficient way possible. However, when the work cannot be defined anymore, you need to have a clear plan. Determined, you require people who are dedicated to your cause and are able to respect your role as a leader. If your world could turn into a complete shambles, it is essential to be a person who will inspire respect even when you acknowledge that you don’t comprehend what’s going on. You must be humble but also confident. You must be cool, calm, and calm as you navigate your company through the midst of fear. Your team members must be able to feel your emotions. You must be honest and humble, but not soft or weak.
Your leadership must extend past the walls that surround your company and reach out to customers and suppliers. Personal growth should be a top factor for you. With the speed of change and complexity increase and character flaws are revealed, they will show out. When character flaws surface in leaders, they can be intolerant. They may not be aware, but your character and who you’re becoming can mean to the people who count on you for guidance. Making progress in your own development is the most challenging thing to do to face in this Age of Anxiety.